Week 8 Reflection: Social CRM
In week 8, I completed my online test. Most of questions are interesting and I need to discover answers by myself not only just read weekly documents. Since I only study in Australia for 2 years, some news I need to search on Google to get know about the whole thing first, then answer the question. As for Telstra, it bans about 49000 employees from using Facebook which make me think it is strange. Currently, using social media platforms like Facebook has already been inevitable. Besides, Facebook is also growing in popularity as a business networking tool. Telstra only thinks about threatens and is afraid of using new technology like social media. Conversely, it can just use Facebook to do marketing which may attract more potential online users. A proper way to do is to train employees how to use social media properly and appropriately. From the week 8 post, I found that social media tools and customer experience should be tied together since relationships are now seamless betw